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      <image:title>Insights - Bridging the Digital Divide: Human-Centered Transformation</image:title>
      <image:caption>Our newest colleague opened the box, took one look at the PC equipment, phoned their new leader, and resigned.</image:caption>
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      <image:title>Insights - Bridging the Digital Divide: Human-Centered Transformation - You probably know global companies which, while gloating about their digital transformation, still rely on the fax machine (a technology old enough that Abraham Lincoln could have used it to write to a samurai)</image:title>
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      <image:title>Insights - Trust Matters: The Role of CX in a Distrustful World - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:title>Insights - Trust Matters: The Role of CX in a Distrustful World - In fact, it's your younger and more affluent clients who are most likely to switch to competitors, those with the highest potential for Customer Lifetime Value.</image:title>
      <image:caption>Herein lies an opportunity: by thoughtfully delivering CX, you can retain your customers and seize market share from your competitors.</image:caption>
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